Returns & Refunds
Our promise on quality, and what to do if something isn't right with your order.
Our quality promise
Every batch is made in small runs and meets our ISO 22000:2018 food-safety standard before it ships. If an item reaches you damaged, leaking, or not as described, we'll make it right.
Perishable food items
Because our products are food, we cannot accept returns of opened or consumed items for reasons of hygiene and safety. This does not affect your rights where a product is faulty, spoiled, or incorrectly supplied.
Reporting an issue
If there's a problem with your order, report it within 48 hours of delivery — from your account's order history or by contacting us — with your order number and a photo where relevant. We review every report individually.
Refunds & replacements
Where a claim is approved, we'll offer a replacement or a refund of the affected item. Refunds are issued to your original payment arrangement and confirmed by email.
Questions about this policy? Email [email protected] or contact us.