Terms and Conditions

Welcome to Harilo, your trusted source for premium organic products from the heart of Pokhara, Nepal. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.1. Introduction
Harilo is a brand dedicated to bringing you the finest locally grown, organic, and homemade products. Our mission is to support smallholder producers and deliver natural, sustainable goods to our customers worldwide, including Nepal, Australia, the UK, Japan, UAE, and the USA.2. Acceptance of Terms
By using the Harilo website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.3. Use of the Website
 

  • Eligibility: You must be at least 18 years old to use this website or have the consent of a legal guardian.

  • Account Registration: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information.

  • Prohibited Activities: You may not use the website for any illegal or unauthorized purpose, including but not limited to hacking, data scraping, or distributing malware.

4. Product Information
 

  • Organic Certification: All Harilo products are organic and sourced from local producers in Pokhara, Nepal.

  • Pricing: Prices are listed in Nepalese Rupees (NPR) and are subject to change without notice.

  • Availability: Products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

5. Orders and Payments
 

  • Order Confirmation: Your order is confirmed once payment is received.

  • Payment Methods: We accept various payment methods, including credit/debit cards and online payment gateways.

  • Shipping: We ship internationally to Nepal, Australia, the UK, Japan, UAE, and the USA. Shipping costs and delivery times vary by location.

6. Returns and Refunds
 

  • Returns: We accept returns within 30 days of purchase, provided the product is unopened and in its original packaging.

  • Refunds: Refunds will be processed within 14 business days of receiving the returned product.

7. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.8. Intellectual Property
 

  • Content Ownership: All content on the Harilo website, including text, images, and logos, is the property of Harilo and is protected by intellectual property laws.

  • Use of Content: You may not reproduce, distribute, or use any content from the website without prior written consent from Harilo.

9. Limitation of Liability
Harilo is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.10. Governing Law
These Terms and Conditions are governed by the laws of Nepal. Any disputes will be resolved in the courts of Pokhara.11. Changes to Terms and Conditions
Harilo reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
 

Thank you for choosing Harilo. We are committed to providing you with the best organic products and a seamless online shopping experience.